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Pogledaj Full Version : Creating an online database to promote government transparency



Željko Zidarić
28th-May-2012, 05:04 PM
Website - english.seoul.go.kr (http://english.seoul.go.kr/)

Was the Seoul OPEN System Really Effective in Preventing Administrative Corruption? (http://www.iuj.ac.jp/faculty/kucc625/documents/Open_Paper.pdf)

OPEN(Online Procedures ENhancement for civil applications) System (http://www.stockholmchallenge.org/project/data/openonline-procedures-enhancement-civil-applications-system)

Citizen Driven Performance (http://andromeda.rutgers.edu/~spaa/spaa/images/stories/documents/SPAA/CDGPbook.pdf)


Creating an online database to promote government transparency

The city government in Seoul, South Korea created an online database to increase government transparency. Online Procedure Procedures Enhancement for Civil Applications (OPEN) was initiated by the Seoul City Government to allow city citizens to monitor civil applications through an online database. OPEN provides details on the status of applications made related to the 70 municipal government tasks identified as most prone to corruption, including housing and construction projects, environmental regulation and urban planning. Through the database, applicants can find out who has their application, when they can expect the application process to be complete, reasons for delay, and, if an application has been declined, reasons for its rejection.

Before the development of the OPEN System, applicants for government permits, such as building permits or other licenses, were not able to understand how their application was being processed. The process was opaque, rather than transparent, allowing corrupt government officials to demand a bribe to move the application forward.

Now when officials receive or update applications, they fill out standardized data entry forms. The forms are used by each department to update the online database. Through the database, applicants can find out who has their application, when they can expect the application process to be complete, reasons for delay and, if an application has been declined, reasons for its rejection.

OPEN was instituted in conjunction with other initiatives to fight corruption. These include stricter penalties for officials who solicit or accept bribes, a Corruption Report Card to the Mayor and a phone line citizens can use to alert the mayor’s offices to cases of corruption and the rotation of officials among departments, to prevent cronyism.

The OPEN web site receives about 2,500 hits per day. An Internet Survey by the Seoul City Government reported that 78.7 percent of citizens surveyed believed OPEN was effectively decreasing government corruption. Recently, the government also started disclosing information about 35 City Government Committees. This means that citizens can also monitor the management of committees through the OPEN System.

While OPEN serves to prevent corruption for individual applications for government services, it is also an intervention on a broader level, seeking to end on-going abuses. One possible factor in the system’s success has been the active involvement and on-going support of the mayor’s office. Without such support of high-ranking people with public legitimacy, a system like OPEN would be difficult to implement. The success of this anti-corruption tactic is also strengthened by widespread internet use in the country.

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